Finding the right mechanic and inviting him or her to your home or workplace can be tough. That's why we work hard to make sure that getting your car repaired on-site is easy, professional, and safe.
At TheMechanic, we only allow the most qualified mechanics to join our network. Each of our mobile mechanics goes through an extensive screening process to maintain the highest standard of service.
INDUSTRY STANDARD INSURANCE
Hiring mechanics who don't carry proper liability insurance can be expensive and a hassle. Most customers only find out about these insurance gaps once it’s too late. We ensure that our mechanics carry industry standard liability insurance and that all of our services are covered.
We stand behind the quality of the car repair services our mechanics provide. All of our repairs and parts come with a 6-month / 5,000-km (whichever comes first) warranty. Subject to certain conditions, if any defects in workmanship arise within this period, we will work with you to resolve the issue at no additional cost.
If you pay the mechanic directly for any repair services or if the mechanic performs any job that is not authorized by TheMechanic, our warranty does not apply. Only repair services ordered through TheMechanic are covered by our warranty.
If you ordered a repair service where we did not perform the diagnostic, our warranty only covers the defect in the replacement. (e.g. if you ordered a battery replacement because your car was not starting, if the car does not start after replacing the battery, this warranty does not cover the "car not starting event".)
If after a mechanic performs a service, you have reason to believe the services caused other problems, the warranty will be voided if you hire another mechanic (outside of TheMechanic) to inspect or work on your car. If we send a mechanic to inspect the car and the inspection demonstrates that the problem was indeed caused by the previous service, then the mechanic will fix the car at no cost to you. If the problem was caused by other reasons, the mechanic will bill you for the inspection or any further repair services provided by them